Leveraging AWS Service Management Connector to Integrate AWS and ServiceNow Operations

ServiceNow is a leading tool to manage an organization’s IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), and IT Business Management (ITBM). With the ever-increasing evangelization of Cloud technologies across organizations, AWS offers the AWS Service Management Connector, a highly leveraged tool that integrates your ServiceNow and AWS systems.

Triumph Technology Solutions LLC is skilled and experienced in ensuring that the adoption of AWS Service Management Connector is performed smoothly, freeing up customers to reduce work-in-progress (WIP) and achieve effective incident resolution so that both AWS and ServiceNow goals are met in unison.

Understanding the Benefits of AWS Service Management Connector for Users and Administrators

The AWS Service Management Connector enables ServiceNow users to manage AWS products in the Service Catalog, visualize the Configuration Management Database (CMDB), request automation playbooks on AWS resources with runbooks, integrate AWS resources into your ServiceNow Portal, and resolve AWS security findings as ServiceNow incidents powered by AWS Security Hub.

With AWS Service Management Connector, ServiceNow Administrators are able to execute automation playbooks, extend approved AWS resources to end users through AWS Service Catalog, manage incidents through AWS Systems Manager OpsCenter, track resources in the CMDB, define new resource categorizations in the CMDB, and sync AWS Security Hub finds to ServiceNow incidents.

Prerequisites and Process for an Integration between AWS and ServiceNow

To establish AWS Service Management Connector in your organization, Triumph Tech recommends first adhering to AWS best practices by ensuring necessary prerequisites are met. On the AWS side, these prerequisites include configuring AWS Service Catalog, AWS Config, AWS Security Hub, and AWS Systems Manager OpsCenter. 

Once the AWS resources are configured in AWS, and assuming ServiceNow is configured and operational, an organization can proceed to integrate ServiceNow into AWS Config. Then they will be ready to integrate ServiceNow into AWS Systems Manager OpsCenter. At this point they can validate these configurations prior to fully executing the integration, and also organizations can adjust other ServiceNow features such as Service Level Agreements (SLA) if appropriate.

This concludes our overview of leveraging AWS Service Management Connector to integrate AWS and ServiceNow Operations.

Please contact Triumph Technology Solutions LLC for your service management integration needs at https://www.triumphtech.com/contact-us/